Guest Policies for Kohala Village Inn

Every guest reservation is both important and special to us.

Reservations canceled 72 hours or more before 3:00 PM from the scheduled arrival date may be canceled without penalty, and any deposit will be refunded in full.

If a reservation is canceled less than 72 hours of 3:00 PM from the scheduled arrival date, or if a guest shortens their stay or checks out early, the guest will be responsible for the full amount of the original reservation.

At the time of booking, guests are provided with the opportunity to purchase travel insurance to help protect their reservation against certain unexpected circumstances. Guests are encouraged to carefully review the coverage, terms, and conditions of any travel insurance policy before purchasing.

Kohala Village Inn reserves the right to cancel a reservation if the Inn is required to close or is unable to operate due to circumstances beyond its control, including a pandemic, government-mandated closure, natural disaster, or other uncontrollable event.

If the Inn must close or cancel reservations due to such circumstances, vouchers for a future stay will be issued in place of refunds. Voucher terms and expiration dates will be provided at the time of issuance.

Rates/policies are subject to change and vary during high impact periods and special requests.

All reservations must be made 48 hours prior to check in and guaranteed with a valid major credit card. Guests must be 18 years and older. We require a deposit of the first nights accommodation price at the time you make your reservations.

Check In begins at 3:00 pm. 24 hours prior to your arrival you will receive an email this will include your room number, Key-code & a map of the property.

Check out time is at 10:00 am. If you are in need of a late check out contact the front desk for availability.

No Pets allowed

In compliance with Hawaii state law and the federal Americans with Disabilities Act (ADA), people with disabilities may bring their service animals to accompany them throughout our facility without restriction. As a courtesy to staff and other guests, service dogs should be easily identifiable as such. If you will be traveling with your service animal this will need to be communicated upon booking your reservation.

Housekeeping is provided prior to arrival. For guest privacy and to support our small-inn operations, we do not provide daily housekeeping service. For stays of multiple nights, fresh towels and additional supplies are available upon request.

Smoking of any kind is prohibited anywhere on the premises, including private hotel rooms. Smoking is only permitted in designated smoking areas. A fee ranging from $250 to $500 will be charged if evidence of smoking is found.

Drugs and Firearms are prohibited anywhere on the premises, including private hotel rooms.

For the safety of our guests and property, cooking is not permitted on the property or in guest rooms. This includes the use of hot plates, skillets, rice cookers, electric cookers, air fryers, crock pots, or other cooking appliances. Guests may not prepare, heat, or cook food in guest rooms or anywhere on the property.

The right to privacy ends when a Inn Policy is broken or if illegal activity is suspected or has occurred.

In the event of suspected illegal activity, management reserves the right to enter your room and/or summon law enforcement to aid in an investigation and/or eviction. Law enforcement will be granted immediate access to hotel property and rooms.

We reserve the right to charge for any missing or damaged Kohala Village Inn property caused by you or anyone in your party. Disregard to any House Policies may result in guest’s indefinite expulsion from our site, immediate removal and additional fees. Upon confirming this reservation, and/or signing below, you agree to these conditions and policies. The Inn cannot assume responsibility for personal property and/or equipment brought onto the premises or left at the Inn prior to or during your stay.

Management and staff of The Kohala Village Inn reserve the right to enter a room for reasonable purposes, such as an emergency, you have requested housekeeping, or urgent maintenance/repairs.

Our unique facility provides intimate settings for our guests. All guest and onsite functions are asked to abide by the Kohala Village Inn quiet time policy, in consideration of other guest and surrounding neighbors. Please respect others by observing Inn Quiet Hours: from 10:00pm to 8:00am.

GIFT CERTIFICATE POLICIES

Gift certificates must be presented at check-in along with a valid driver’s license and credit card on file. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.

Policies & Guidelines

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